Please allow up to 24-48 business hours for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day.
We accept payments by Credit Card (Visa, Master Card, American Express, Discover, and Paypal). Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. The pre-authorization is completed once the order has been packed and is ready to be shipped. If the billing or shipping information are incorrect or incomplete, we will contact you to confirm them before your order is shipped. Orders are normally processed and shipped within 1-3 business days, please allow extra time for weekends and holidays.
Sales tax will only be charged on orders shipped to California. Prices displayed on the website are exclusive of taxes.
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Customs taxes & duties are not included in your shipping fee. GloGang cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. If you refuse a shipment from GloGang, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to GloGang. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded. If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded. Outside the US and Canada, customs duties and sales taxes are non-refundable through GloGang. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. Please note that it can take up to 10 business days for the refund to appear in your account.
Verification and Shipping
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact your directly. When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order.
Tracking Your Order
An order number will be provided to you once the order has been placed. A tracking code will be attached to this document and include the items in the order as well as the order number. This document will be provided to you within 24 hours.
Change or Cancel Your Order
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.